Refund policy
ORIGAMI PADDLER’S POLICY REGARDING REFUNDS, RETURNS, AND EXCHANGES of ORIGAMI PADDLER MERCHANDISE
Summit Applied Technologies, Inc., doing business as “Origami Paddler” (“Seller”) provides the following policies regarding refunds, returns and exchanges of Origami Paddler merchandise sold after the publication of these policies.
For additional policies please refer to our FAQ page here .
Accessories may be returned or exchanged 30 days from the date of purchase subject to a 25% restocking fee. The accessory must still be in its original packaging, unused, and in new condition. Customer is responsible for all shipping and customs charges (if applicable).
Paddlers may be returned or exchanged within 10 DAYS, subject to a 25% restocking fee, only under the following conditions:
The Paddler is in new and in unused condition. It has not been ridden or used for any purpose.
Customer is responsible for all shipping and customs charges (if applicable) to return the Paddler.
Seller is not responsible for returned merchandise that is damaged or which is lost in transit.
DAMAGE AND DEFECTS NOT COVERED UNDER WARRANTY
Damage or defects caused by impact with any materials or objects (rocks, docks, other boards, etc.).
Damage or defects caused by use outside of the normal, intended purpose.
Damage or defects caused by normal wear and tear.
Damage or defects caused by transport, loading, unloading, dropping, or out of water handling, including marks left by over tightening transport straps.
Damage or defects caused by heel dents, also known as pressure dings.
Damage or defects caused by inappropriate storage, such as storing in excessive heat or direct sunlight for an excessive period of time.
Damage or defects caused by wave impact and/or impact with the ocean/lake/stream floor.
Boards used in rental, commercial, or teaching environments.
Damage to fin or fin box caused by impact to the fin.
Any customer-initiated modifications to the board.
Damage due to improper accessory application.
Cosmetic damage that does not adversely affect product use.
REFUNDS, RETURNS, AND DEFECTIVE ITEMS
We will happily exchange or refund any item found to be defective or not as ordered. For defective or incorrect items, we will incur the cost of the return shipping charges.
Once we receive your email and information and any images you can provide regarding the defect or item that needs correction, we will review such information as quickly as possible.
If the item needs to be returned or replaced we will:
Email you a printable shipping label to return the item.
Once we receive the item we will send you a replacement to the approved address.
Please note:
If the item shows signs of wear or damage you will be notified as to how best to handle the return shipping fees back to you.
If you require expedited shipping service for your exchange, please indicate that in your email communication. Shipping fees will be charged accordingly.
ITEMS DAMAGED IN SHIPPING
Please notify us immediately so we can take the proper steps to replace the damaged merchandise.
If you are being asked to receive a Paddler that is damaged, refuse to accept the merchandise by writing “Refused due to damage” on the Bill of Lading (“BOL”) and return the shipment to the driver. Photograph the condition of the item upon arrival, if possible. If damaged merchandise is left at your door and you did not have a chance to refuse it, document the damage immediately and contact us.
DAMAGE AFTER ACCEPTING SHIPMENT
If you have signed for and accepted the shipment, and then subsequently notice damage to your item, you have three (3) business days to file a claim from the date of delivery. Any claims filed outside of this window may result in the claim being denied and/or the customer being responsible for shipping charges.
To file a claim, email info@origamipaddler.com with a summary and images of the damage.
Please note that we are not responsible for packages damaged or lost in transit or return shipping costs. We highly recommend adding insurance and tracking information to your package through a carrier such as USPS, UPS or FedEx.